Our Services

Supported Living

Unlike a residential home, with Imba-Roots supported living provides the people who live there with individual tenancies. This means that they have a home of their own and will benefit from a greater level of autonomy as far as their environment is concerned. The staff team will support them and will create the kind of living environment that best meets their needs as far as design, lighting, and ambiance are concerned. People in supported living are encouraged to maximise their independence and to engage in the activities internally and externally they enjoy. If they have particular wishes or needs, the staff will support them towards achieving their goals.

At Imba- Roots supported Living we will provide a Bespoke recovery pathway to enable our clients to achieve their full potential and integrate with society. We offer a range of therapeutic recovery programmes including occupational therapy, dialectal, behavioural and psychological therapy.

Since each tenant is an individual, the support will be tailored specifically to their needs, including positive behavioural support (PBS) where appropriate, in ensuring a calmer, more positive living environment. If a person’s needs are such that staff require additional training, this will be carried out so that their needs can be met.

Our Supported living services are suitable for people who meet the the low risk assessment category and low to medium level of care needs. It is suitable for people with a range of different needs including help with communicating, managing challenging behaviours and developing social friendships and budgeting everyday life.

We provide all our clients with tenancy agreements. Having a tenancy of their own gives individuals the opportunity to gain independence but still benefit from the support of skilled knowledgeable staff whenever this is needed. It is particularly helpful for people with learning disabilities who may need a little extra help in some areas of their lives whilst maintaining a high level of independence in others.

Each individual’s care plan will be designed with the aim of making a positive difference to their daily life, and where ever possible, they and their family and friends will be aware of the goals they are working towards, as will any professionals involved in their care.

“Supported accommodation” traditionally means a rented dwelling in which the tenant or resident receives care, support or supervision that is linked in some way to their accommodation: as a general rule, the tenant or licensee would not be living in the dwelling in the first place unless they needed the associated care, support or supervision.

Imba-Roots provides supported accommodation throughout the country for people with mental health disability and learning difficulties. By “supported accommodation” is meant accommodation in which a measure of care, support or supervision is provided to assist the occupants to cope with the practicalities of day-to-day living.

Common examples of supported accommodation include:

  • A hostel for single homeless people where the landlord employs support staff to work with the licensees.
  • A self-contained flat or dwelling which has been adapted or specially chosen for occupation by one or more severely disabled tenants who will receive care in the home. This might also be described as “supported living”.
  • Because there is a tenancy or licence for accommodating multiple occupants in the dwelling, people who live in supported accommodation are usually able to claim Housing Benefit or Universal credit to help to pay their rent or licence charge. If the dwelling counts as “Exempt or Accommodation” or “Specified Accommodation” the Housing Benefit and Universal Credit rules are more advantageous.

With Imba-Roots Supported Living we support vulnerable people including those who lack life skills due to traumatic experiences, those with learning and mental health disabilities. We also provide supported accommodation for single domestic violence victims without dependents who seek refuge.

At Imba-Roots we primarily target to provide supported living for migrant children and young people who enter the UK as unaccompanied minors or asylum seekers as well as vulnerable adults. Currently if an individual with no leave to remain or outstanding application is receiving care and support, the local authority should conduct a human rights assessment to consider whether withdrawing support from a young person or removing someone’s leaving care would breach their human rights.

Many children seeking safety in the UK do not have any family with them to care for them, and have often undergone traumatic and exhausting journeys. This can include experiencing violence or abuse from the police and government agents in other countries. They need to be somewhere where they can begin to feel safe as soon as possible; in the UK, this will mean being looked after and accommodated by social services.

Imba- Roots provides accommodation and support to young people leaving care, often described as ‘Care Leavers’. The majority of them would require basic skills courses e.g. numeracy and literacy skills, vocational training and apprenticeships and courses in further education.

These young care leavers require integrated support with acquiring a wide range daily life skills of personal care activities across home, school, work, and community settings.

In general there are four different categories of young people who are or have been looked after and are entitled to some form of leaving care support. Which category a young person falls determines the type of leaving care support to which they are entitled:

Eligible children: are 16/17 years old, have been looked after under Section 20 of the Children’s Act 1989 for at least 13 weeks since the age of 14 and are still looked after.

Relevant children: 16/17 years old, have been looked after under section 20 of the Children’s Act 1989 for least 13 weeks since the age of 14 and are still looked after.

Former relevant children are 18 to 21 years old and have either been and eligible or relevant child or both. If at the age of 21 the child is still being helped by responsible authorities with education or training, they remain a former relevant child to the end of the agreed programme of education or training.

Qualifying children are young people aged under 21 (under 25 if in education/training) who have ceased to be looked after or accommodated or privately fostered, after the age of 16 but while still a child.

What is leaving care support?

The accommodation and support of separated and unaccompanied asylum seeking children provided by the local authority under Section 20 of the Children’s Act 1989. The majority of separated young people will be entitled to leaving care services under the Children (Leaving Care) Act 2000.

This Act sought to improve support to care leavers in a number of ways, including ensuring that young people do not leave care until they are ready to enter independent living and that they receive effective support once they have left.

Most daily living skills include:

  • Personal hygiene and grooming
  • Dressing and undressing
  • Meal preparation and feeding
  • Mobility and transfer
  • Toileting
  • House keeping
  • Laundry
  • Home safety
  • Health and medication management
  • Leisure time and recreation.

The broad definition of a care leaver (as described by the Care Leavers Association) is “Any adult who spent time in care as a child (i.e. under the age of 18). Such care could be in foster care, residential care (mainly children’s homes), or other arrangements outside the immediate or extended family. The care could have been provided directly by the state (mainly through local authority social services departments) or by the voluntary or private sector (e.g. Barnardo’s, The Children’s Society and many others).

The care leavers may have previously been in care, but are no longer legally “looked after” by your Local Authority Children’s Services. It is not compulsory to leave to leave care when you’re 16. You can stay until you are 18, unless you feel ready to be more independent.

The length of stay in our accommodation can range from as little as a few months to as long as one’s whole childhood (18 years). With our supported living we can provide both foster and residential care. The type and level of support can also range from sole accommodation to personal care depending on the individual’s needs assessment. This care would have been approved by the state through a court order or on a voluntary basis.

The majority of our care leavers will enter university whilst residing with us. Entering university can be a daunting experience for any student, particularly if they are care experienced and do not necessarily have the common support structures elsewhere to help them , this can add additional pressure.

Support from the leaving care service continues until at least the young person’s 21st birthday or up to 25 if in education or training. The local authority should interpret ‘education or training’ broadly and can include a range of opportunities e.g.

  • Basic skills courses (e.g. numeracy and literacy skills)
  • Vocational training and apprenticeships
  • Courses in further education
  • University courses
  • Post graduate Qualifications

If at age 21 they not in education or training then support from leaving care will usually stop. However, the young person is entitled to a personal care coordinator/social worker up to the age of 25.

The social worker must carry out an assessment of needs for a eligible or relevant child. They must then prepare a ‘pathway plan’. Areas covered in the pathway plan include:

  • accommodation
  • practical life skills
  • education and training
  • employment
  • financial support
  • specific support needs, and
  • contingency plans for support if independent living breaks down.

The local authority should record the pathway plan in writing and review it at least every six months. The local authority must involve the young person in the pathway plan and advise them that they can request a review.

The social worker should also plan for different outcomes of a child’s asylum or immigration case (triple planning). Planning for three possible outcomes after reaching 18 involves:

  • equipping the young person for their future if they receive some form of leave to remain in the UK,
  • preparing a young person for return if they exhaust their appeal rights and are to be returned, and
  • supporting young people who have been refused leave to remain in the UK and who have exhausted all appeals but are not removed.

At Imba-Roots we can offer assistance and support through their time at university. This includes providing guidance, additional financial aid and budgeting skills, emotional support, and a range of other things including providing accommodation whilst they study. We would want to ensure that, as a care experienced young people, they are fully supported during their time with us to enable them to successfully complete their course and undergo an enriching and enjoyable experience throughout their student journey.

Many people with learning disabilities, mental health needs, autism, and Asperger’s syndrome need some level of support so that they can maximise their independence and live the most fulfilling life they can. There are some significant differences between residential care and supported living which we outline below and which may inform the choice as to the most appropriate care type.

Residential Care

What is residential care?

These are a care home setting and they will need to be registered with the CQC (Care Quality Commission) and will undergo regular inspections to ensure they meet the standards required.

A residential care home would typically be a suitable placement to provide personal care and meet the needs for young care leavers. In a residential home, both accommodation and personal care are provided. Meals are included and twenty-four-hours support will be available from a specialist team who are trained to the required level.

At Imba-Roots we will have a staffing ratio set by the Care Quality Commission. Although people who live in residential care will have their own individual bedroom, many other facilities are shared between residents. There will be communal areas such as living room, dining rooms, and kitchen and residents will be able to join in organised activities if they so wish.

Domestic Violence Refuge

  • “domestic violence” means any incident, or pattern of incidents, of controlling behaviour, coercive behaviour, violence or abuse, including but not limited to:
    • (a) psychological abuse
    • (b) physical abuse
    • (c) sexual abuse
    • (d) emotional abuse
    • (e) financial abuse
  • regardless of the gender or sexuality of the victim. “Coercive behaviour” and “controlling behaviour” are further defined:
  • “Coercive behaviour” means an act of assault, humiliation or intimidation or other abuse that is used to harm, punish or frighten the victim;
  • “Controlling behaviour” means an act designed to make a person subordinate or dependent by isolating them from sources of support, exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance or escape or regulating their everyday behaviour.

We will support them to live their life to the optimum potential and eventually  move into independent living accommodation in the community. We provide person centred care and support each individual in gaining normal daily life skills in the way that suits each individual. We work and support 24 hours a day, 7 days a week whether its supported living with personal care needs, or purely residential support.

Read our statement on meeting the Reach Standards for Supported Living.

Floating Support

In principle a person receiving floating support could be a tenant, or living in someone else’s household. Typically, however, floating support tends to be provided to people who have previously lived in supported accommodation and have recently “moved on” to their own tenancy for a self-contained dwelling. In the short term they might require some help and guidance in setting up utility accounts, budgeting to ensure that fuel charges are paid, keeping in touch with a probation officer etc.

In Housing Benefit, there are no particular rules for people receiving floating support: HB is calculated according to the normal rules for the type of accommodation arrangement (rent rebate for council tenants, Local Housing Allfor private tenants etc). With Imba-Roots Floating support can be arranged separately from accommodation

  • For example where a support worker who does not work for the landlord and has no direct links with the landlord visits a person in their home to provide advice or support in connection with things like budgeting or substance misuse.
  • People who receive floating support or domiciliary care may be entitled to Housing Benefit or Universal Credit to help with their housing costs, but there are no special rules: they receive the same amount of help towards their rent, licence charge or mortgage interest as anyone else occupying similar accommodation and not receiving care or support.

Domiciliary Care and Support

At Imba-Roots Supported Living, we take pride in our ability to provide bespoke personalised care packages to people from the age of 13 years and upwards including the elderly. Our highly trained staff have the versatility and expertise to successfully deliver support for people with vastly varying conditions and their associated needs, catering for their cultural, spiritual and lifestyle preferences. Our domiciliary Care and support service also provides a cleaning service from our sister company Go-Vac Cleaning Solutions Ltd.

With Imba-Roots, domiciliary care is provided to people who still live in their own homes but require additional support with activities including household tasks, personal care and any other activity that allows them to maintain both their independence and quality of life.

Live-In Care and Support

Standard live-in Care

We can provide standard live in care and support designed for those need extra help around the home whether its round the clock, or by dropping in to help with shopping and cooking or perhaps helping with bill payments. Our Live in service involves extra support around the home primarily. It covers a wide range of daily activities and personal care including:

  • Mobility support and steadying (e.g. a walking stick/frame)
  • Supervision with showering, bathing, shaving and oral hygiene
  • Some assistance with dressing.
  • Some assistance with getting to / from the toilet or bed. Some clients may require a commode or bottle emptied.
  • Support with cognition skills i.e Forgetfulness or repetitive (short term memory loss).
  • Some clients can only be left alone for short periods of time.
  • Some clients require some assistance in cutting up food.
  • Some clients need prompting to take medication or ordering of prescriptions.

With our standard live-in care package and support, the carer will also provide: companionship, meal preparation, light housework, domestic administration, recreational support and support with shopping trips or running errands.

Advanced live-in Care

Our advanced live-in care and support meets the needs of  those  clients who need full support and assistance in their home primarily during the day, including a wide range of needs as some clients will:

  • Require supervision when moving around the house
  • Full assistance with showering, bathing, shaving and oral hygiene
  • Full assistance with dressing
  • Bowel incontinence and requires full assistance with toilet hygiene
  • Needs a commode, bottle or catheter bag emptied
  • Forgetfulness or repetitive (advanced) and requires full supervision
  • Cannot be left alone
  • May need assistance to eat and drink
  • Will need prompting to take medication or re-order prescriptions
  • May have Dementia, Alzheimer’s, Parkinson’s, MS or require hoisting

With advanced live-in care and support, the carer will also provide: companionship, meal preparation, light housework, domestic administration, recreational support and support with daily errands.

Nightly Support

Although both our standard live-in care and advanced live-in care options allow for some degree of night-time support, our dedicated nightly support care option is also available for those who primarily need care during the night, rather than during the day.

The carer is on hand during the night to assist with any requirements. This might range from toileting needs and support to simply providing the reassurance that someone is awake, alert, and making certain that you’re sleeping safe, sound, and secure, providing the ultimate peace of mind.

We are mindful of the impact that a waking service will have on our carers’ daytime support. Therefore the carer wouldn’t then also be expected to cover daytime care duties as well. We would typically recommend an additional carer for this if required or arrange a cross shift pattern for the carers.

Emergency Care

Have a carer in place by tomorrow*

With the current global health climate and pandemic season. and sometimes the unexpected does happen and you need to find urgent care for yourself or a loved one.

With our thoroughly screened and carefully selected team of home care professionals on our books, nationwide, there’s no waiting list and we can have a carer in place within 24 hours of you contacting us. Allowing you to handle anything life throws at you with confidence and reassurance.

This might be to provide post-operative convalescence care, respite, or to cover gaps in your existing care provision. Whatever your need, we’re here to help with a range of flexible short and long term care options.

Within the above, we also offer emergency care, short-term or long-term care as well as care for couples.

Our aim is to give you the opportunity to choose the living situation you want based on your requirements as we strongly believe that people are happiest when they’re at home.

Specialised/Bespoke Care

At Imba-Roots we are constantly evolving to better meet your needs which is why our live-in carers can even accompany you or your loved ones to family functions, organise diaries or take you away for a weekend break.

They can be a friend as well as a companion, or provide quality home care for those with Parkinson’s or Alzheimer’s disease.

So no matter what your requirements are, you can rest assured that each and every live-in carer is appropriately skilled and experienced to fit in effortlessly with your home life and situation.

Palliative care

End of life care, or palliative care, is the term used to describe the care of a person with a terminal illness. During this time, our specialist carers will help to alleviate the symptoms of the condition, manage pain and ensure your loved one is comfortable at all times. We can also assist with daily tasks and support around the home such as cooking meals, housekeeping and taking care of pets.

When you get in touch with a member of our Care team, they will arrange a hassle-free care assessment to fully understand how we can best support your loved one as well as the needs of your family. We’ll work with you to choose the caring, compassionate care assistant of your choice, and they will work with you and your family to ensure your loved one feels safe and supported round the clock.

Cost of Care

*Our pricing is clear and transparent with no hidden costs*

One of the most common concerns around arranging care for yourself or a loved one is just how much that care might cost. This is emphasised further when you consider that everyone needs the best quality care and are and every individual needs are different therefore the care market can be complex in it’s pricing structures and service models.

That is why here at Imba-Roots we will offer a simple approach to our care packages.

If you’d like a printed copy or more information on our pricing, please contact us directly.

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